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Refund Policy

110% Satisfaction Guarantee

The CREATIVE.KE Promise

We believe in absolute accountability. If our developers fail to deliver a project that meets the agreed-upon technical specifications, we don't just return your money—we pay you for your lost time.

How it Works

  • 43% Deposit Protection: Your initial deposit is held in escrow.
  • Dispute Initiation: If a milestone fails, you can raise a dispute.
  • Audit Review: Our tech leads review the delivery vs technical spec.
  • 110% Payout: If the failure is on our side, you receive 100% of your deposit plus an additional 10% credit.